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Available 24/7 at
0300 110 7787
Last updated: 4 October 2026
At GREEN GARDENS, we aim to make delivery simple, reliable, and transparent. If you ever need help with a shipment, our team is available through WhatsApp or phone.
We deliver within Pakistan through suitable courier partners based on the destination and product. Service may be limited or temporarily unavailable in certain remote or operationally restricted areas.
Orders are normally prepared for dispatch on the next working day after order and payment confirmation, subject to stock availability and operational conditions. Orders placed on holidays or outside working days may be processed on the next working day.
Most orders are expected to arrive approximately 3–4 working days after dispatch. Remote destinations, public holidays, weather, courier delays, or other circumstances outside our control may extend delivery time.
Applicable shipping charges are shown at checkout or communicated before dispatch. Orders qualifying for the free-shipping threshold displayed on our website may receive free delivery, while heavy, bulky, or specially handled products may carry additional delivery charges where clearly stated on the product page or order confirmation.
Where tracking is available, customers may receive a tracking number or may contact our team for shipment status. Tracking updates are provided by the courier and may occasionally take time to refresh.
Please provide a complete delivery address, correct phone number, and the most suitable courier-served city or town. If we notice an address issue, we may contact you before dispatch. Delays or extra courier charges caused by incorrect or incomplete information may need to be borne by the customer.
If an order arrives damaged, contains the wrong product, or has another genuine delivery-related issue, please contact us as soon as possible. We will assist you in line with our Refund, Return & Replacement Policy. Where the error or damage is attributable to GREEN GARDENS or delivery, reasonable return and replacement shipping charges will be borne by GREEN GARDENS.
Courier delays can occasionally occur. If your parcel is taking longer than expected, please contact us and we will help you check the shipment and work toward a practical solution.
For shipping assistance, please contact GREEN GARDENS at info@greengardens.pk or through our official WhatsApp/phone support.
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