Refund, Return & Replacement Policy

At GREEN GARDENS, your satisfaction and trust matter to us. If you have any issue with a product, simply contact us through WhatsApp or phone call. No lengthy forms or complicated claim process is required.

Returns & Refunds

If you are not satisfied with a product, you may return it to GREEN GARDENS and request a refund or replacement. If the return is due to personal preference, change of mind, or size selection, the customer is responsible for safely sending the product back to us. Once received, we will assist with the appropriate refund, replacement, or exchange.

Product Exchange

If you would like to exchange a product, such as changing a grow bag to another size, we will be happy to assist. The customer will arrange and pay for returning the original product and will also pay the delivery charges for the replacement product. Any difference in product price will be adjusted accordingly.

Wrong or Damaged Product

If you receive the wrong product, or your product arrives damaged, please contact us. In such cases, GREEN GARDENS will bear the reasonable return and replacement delivery charges. Depending on the situation, we will arrange a replacement, send the correct product, or provide an appropriate refund.

Seed Quantity Claims

We make every reasonable effort to ensure that seed packs contain the quantity stated on our website or packaging. If, for example, a pack is stated to contain 10 seeds but you find only 8, simply contact us and let us know.

Where possible, we kindly request you to take a clear photo or short video while opening the packet and counting the seeds. This helps us understand the issue quickly and improve our packing process. However, photo or video evidence is preferred, not compulsory. If you are unable to provide proof but make a genuine claim in good faith, we will still consider your concern fairly.

For an accepted seed quantity claim, we may either add the missing seeds free of charge with your next order or provide a proportionate refund for the missing quantity. For practical reasons, a separate courier shipment will normally not be arranged solely for a small quantity of missing seeds or a single low-value seed pack.

Simple & Friendly Claim Process

For any refund, return, replacement, exchange, wrong product, damaged item, or seed quantity issue, simply contact GREEN GARDENS through WhatsApp or phone call and share your order details.

We will do our best to understand your concern and offer a fair and practical solution. No complicated paperwork. No unnecessary formalities. Just straightforward customer care.

GREEN GARDENS – Your satisfaction and trust matter to us.