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Last updated: 4 October 2026
At GREEN GARDENS, we value your trust and are committed to handling your personal information responsibly. This policy explains what information we collect, why we use it, and how we protect it when you use greengardens.pk, place an order, or contact us.
We may collect your name, phone number, email address, shipping and billing address, order details, account information, payment-related information needed to verify or process payment, and messages you send to us. We may also receive technical information such as your IP address, browser/device details, cookies, and website usage data.
We use your information to process and deliver orders, confirm payments, provide customer and gardening support, manage accounts, improve our website and services, prevent misuse or fraud, communicate order updates, and—where permitted—share offers or useful updates.
We do not sell or rent your personal information. We may share only the information reasonably necessary with trusted service providers that help us operate our store, including Shopify, payment service providers, courier/delivery partners, communications providers, analytics tools, and other service providers. We may also disclose information where required by law or to protect legitimate rights and safety.
Payments may be handled through banks, mobile-wallet services, or other approved payment channels. Those providers may process payment information under their own privacy and security practices. GREEN GARDENS does not require customers to share unnecessary confidential banking credentials with us.
Our website may use cookies and similar technologies to keep the site functioning, remember preferences, understand website usage, and improve your shopping experience. You can manage cookies through your browser settings where available.
You may contact us to request correction of inaccurate personal information, ask questions about the information we hold, request deletion where reasonably possible and legally permitted, or unsubscribe from promotional communications.
We take reasonable measures to protect personal information against unauthorized access, loss, misuse, or alteration. We retain information only for as long as reasonably required for orders, customer service, business records, legal obligations, and legitimate operational purposes.
Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies.
We may update this policy when our practices, services, or legal requirements change. The latest version will always be available on our website.
If you have a privacy question or concern, please contact GREEN GARDENS at info@greengardens.pk or through our official WhatsApp/phone support.
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